1 Message
Complaint against Xfinity chat agent
Yesterday an Xfinity chat agent by the name Abrar tricked me into approving a new phone order saying that a previous order was cancelled due to review failure and that he needed to build a new order. Later I was told by an Xfinity phone agent that I was lied to and that there was no issue with the previous order. I waisted 2 hours and now I am stuck with a new phone that I don’t need.
XfinityOrlandoM
Official Employee
•
1.9K Messages
1 day ago
@user_1x75hk
Thanks for reaching out to us, we do apologize for any inconvenience or mix up.
For the phone that you don't need this link https://www.xfinity.com/support/articles/returns-and-exchanges has great information on how to return or exchange Xfinity mobile lines.
If you have any further questions or concerns regarding the mobile services and the mobile line, just reach out to our awesome Xfinity mobile agents via https://www.xfinity.com/mobile/support
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