Visitor

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1 Message

Tuesday, August 26th, 2025

Complaint help

I filed a complaint last week about the horrible service with your online agents. I was contacted by you office by adrian and he said to give him a call back during hos office hours which ends at 430 pm est but im not available until 130pm pst. Which is the same time since we are on opposite coast. It also said to call their office between 9am and 9pm est but when i did i just got sent to his number. Now im not sure what to so because they closed my case and  my original problem about my broken phone has not been solved. Any help would be appreciated thank you

[Edit: Personal Information]

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Official Employee

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1.4K Messages

4 days ago

Good Afternoon, @user_3c2l3d! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with getting connected with our team. We can certainly take a look into the details, and see what we can do to resolve the concerns. Can you please send us a DM to get started?

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