Visitor
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1 Message
Complaint needs to be submitted
How can I submit a formal complaint? I have had nothing but issues since I moved on April and they are continuing and escalating. Customer Service has been absolutely NO help and has actually made things WORSE
XfinityCarolyn
Official Employee
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329 Messages
8 hours ago
@user_i1ouq5 Hello, and thank you for bringing this to our attention. I sincerely apologize for the experience you've had since your move in April. Our team would like the opportunity to review your account and the history of these issues to see how we can help.
To send a "Direct Message" to Xfinity Support: Go to xfinityforums.com
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing, a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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