complaint

Yesterday I called comcast to report a low hanging cable running to my house.  It was a horrible experience from the beginning.  After listening to the robot for 15 minutes that wanted me to reboot my modem I was finally transferred to a agent.  I explained to him that the comcast cable had dropped down from the pole and was just a few feet above the ground and in danger of being hit by a car.  My concern was the damage it would do to my home if the cable was ripped off the house.   He was not very fluent in English and asked me to hold while prepared a ticket.   He put me on hold and rebooted my modem when everything was working fine on my end. .  When he came back on the line I asked why he rebooted the modem without asking me and his response was that we had to go though trouble shooting steps before he could put in a ticket.  I asked if he understood that the cable need to be put back up and that everything was working and that I just want the low lying cable line fixed.   He put me on hold again several times and I lost my cool, asked to speak to a supervisor.  The agent said no supervisor was available, then told one would call me back in an hour, then told  one would call me back in 30 minutes.  I told him that I'd been through that before and they never call back, finally after another 20 minutes a supervisor came on line and said that a tech would be out tomorrow.   I said a wanted one today as I viewed it as a safety issue, his response was there isn't a tech available so I would have to wait.  So I got my 76 year old [Edited: "Language"] up on the roof and tied off the cable and am waiting for the tech.  I pay $350 per month to Comcast/Infinity for my cable and internet and have been a customer for over 30 years.  Most of my neighbors have left Comcast and gone to greener pastures.  After getting of the phone with Comcast I called ATT and can get the same service for $225 per month and save  $1500 a year.