2 Messages
complaint
It's been 2 weeks. One man showed up. Never came back.
2 Hours on online overseas illiterate chat 13 agents flipping me from one to the next.
3 agents in the Unites States didn't have a clue what to do.
I've been with Xfinity for 30 years in Florida. And, Comcast California, Tenn., Vegas, Florida.
Why are we going thru this headache. I can 't transfer phones until our service is connected. My son took off 4 hour from our new job waiting for a no show.
I really don't understand when a problem arises, why we are kicked to the side.
This is sooooo dissappointing. We just bought a new television and have no internet.
30 years in the auto business. Never have I disregarded a client . This has been a horrible experience. Why would you outsource your client help by giving them rude [Edited: "Inflammatory"].
I really only want to be contacted when a solution is given......
I never treat my customers this way. [Edited: All Caps]
EG
Expert
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109.8K Messages
9 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.4K Messages
9 days ago
@user_ipgx1u I’m sorry to hear we've disappointed you. You're in the right place for help. Our team can assist with reviewing your transfers and getting you working internet.
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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