Visitor
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4 Messages
Complaint
I have never been so frustrated. I have had xfinity internet for years, only the last few months I have had problems. If you call tech support you can't understand them, my guess is they are in another country. So I had a tech come out, he switched out my modem, he didn't wait to see if all was well with the pods and he left. Well the internet has never been this bad. So I made an appointment to have the tech come back out a week away! I keep getting phone calls from xfinity to troubleshoot but I can't understand there broken english!!!!!!!!! I ordered new pods from Xfinity but they won't get here in time for the tech. Funny how xfinity takes your money every month as well as for q. but your left in the dark. I can't get any person in the USA on the phone. I can't even get a number to check another xfinity store if they have pods in stock, and I am not going to drive around looking. The one store close by had none, and was very rude. I just would like to be able to talk to a person that can help. Maybe it is time to look for a different service. FRUSTRATED!!!!!!!!!!!
user_xgwu2s
Visitor
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1 Message
1 month ago
I too had Xfinity for 10 years until December when they lost the phone number I had for 24 years. So I disconnected my service and went with another company. I have a $55 overpayment on my account and they won't return it. I spent over two hours on the phone trying to get my money refunded. I couldn't understand a word they said including the supervisor. Ugh I would never use Xfinity again. Terrible service and I subscribed to 1 gig speed and never got higher than 300 megs. I feel your frustration
2
XfinityBenny
Official Employee
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889 Messages
1 month ago
@user_o6k9g7 Thanks for adding a post and letting us know what happened. We know timing is important, and can always provide assistance here. Were you able to get the Pods connected to your network?
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