New Poster
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2 Messages
Complaint
I was deceived by a Comcast employee and now my monthly bill has gone up $30. I would like to send an email to the customer relations department. I cannot find names or emails of any humans who I can address this complaint to. Please send a name/email to me. Thank you. Sandy [Edited: "Personal Information"]
XfinityBenny
Official Employee
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878 Messages
10 days ago
@user_cra01 Thanks for posting. We can help with your feedback, and also ensure you have the latest promotion. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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