Complaint

On October 1st I called because my bill went up and wanted an explanation. I was on hold for 58 minutes and then spoke to Tavsm. She said she was going to put me on hold for 2 minutes to review my account. She hung up on me. I called back and was on hold for 61 minutes and then spoke to Joseph. I told him I didn't want to change anything with my service, I just wanted to know why my bill was higher. He told me he could give me an upgrade from 750 megabits to 1000 megabits for wifi, free subscription to Peacock; but if I didn't use it it would just go away I wouldn't have to do anything like cancel it, and reduce my bill by about $32.00 a month. I was on the phone with him for 1 1/2 hours. I made it very clear to him that I wanted to keep all the channels I was already getting, the internet, and my land line. I wanted nothing to change. He said nothing would. I spoke to Mena, about 6 months ago, who told me there was a promotion and nothing would change with my service. She was absolutely correct, so when Joseph told me about this promotion and nothing would change, I believed him. Why would he lie to me? Later that night I wanted to watch Sports Net Pittsburgh and it came up as a subscription channel. I have always had that channel included with my package. I called back and was on hold for another hour then spoke with Pretti who told me I changed my service and didn't have that channel anymore. I said no, Joseph told me nothing would change. She connected me with Rich who told me I was grandfathered into the package that I had but when it changed I lost that package. I said I would like that package back. He said he couldn't do it because that package doesn't exist anymore. What happened to me is not fair or to Rich who had to try and clean up Joseph's incompetence. I now have to pay more for my cable if I wanted what I already had. Rich worked with a supervisor who tried to make it right. I've been a loyal Comcast customer for almost 30 years. I've recommended Comcast to family and friends, but will no longer do that. I know the phone conversations are recorded. I would like the conversation I had with Joseph reviewed and action to be taken. If he did this to me who knows how many other of your loyal customers he has given wrong information to.