Hi, @user_cfc76f! Thanks for making a post. Our team is able to fully assist you here. I need some further information to be help. What concern are you having with your account or service?
Thanks for clarifying what you need further, @user_cfc76f! We can check on your ticket and ensure you are contacted. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Are you having trouble sending the direct message, @user_cfc76f? Are you getting a page that won't load when you say it locks up?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityRay
Official Employee
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4.3K Messages
11 days ago
Hi, @user_cfc76f! Thanks for making a post. Our team is able to fully assist you here. I need some further information to be help. What concern are you having with your account or service?
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user_cfc76f
Visitor
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3 Messages
11 days ago
I was working with that team and need to be contacted by them the I have left messages for the rep but she is not responding
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user_cfc76f
Visitor
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3 Messages
11 days ago
It locks up. Customer service is horrendous
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