Visitor
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2 Messages
COMPLAINT
I AMm very disappointed that Xfinity allows promotional pricing to end for existing, loyal customers, resulting in a $60 increase from $70 to $130 per month. I understand that promotions have expiration dates, but why can’t longtime, loyal customers take advantage of a different available promotion when their current promotion ends? It feels unfair that the best pricing is offered to new customers while existing customers are faced with such a significant increase simply for remaining with Xfinity. Loyal customers should have access to reasonable promotional pricing as well.
XfinityMarshante
Official Employee
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1.5K Messages
19 hours ago
Hello @user_f9vt7o, thank you for taking the time to leave a post. Sorry for the frustration caused by such a significant increase in your monthly bill. I completely understand your concern about seeing your bill go from $70 to $130 per month. We appreciate you taking the time to share your feedback and understand how important it is to keep your monthly costs manageable. Promotions can have specific eligibility requirements, but we’d be happy to review your account and explore any available options you may be eligible for to help reduce your monthly cost. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
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EG
Expert
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121.3K Messages
11 hours ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.
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