Complaint

My internet has been going in and out for three months. Tonight. September 26, 2026 it completely stopped working for no reason. 

I called customer service. The first representative could not fix so she made an appointment for a technician to come out in 2 days! I need my internet now! She also said my bill will increase by $50!! 

I told her that was too much so she canceled most of my services. I have to speak with someone in person to undue what she did!

I called back and spoke to another representative who tried to help but because I tried troubleshooting she said the modem will not work now! Now I have to go in-person to get another modem. I need my internet for our business and this is very stressful for me because I lost my son while deployed overseas and this situation has caused me undue stress.

Xfinity keeps increasing my bill but can't provide the services that I'm being charged for. I was able to get a $50 credit which doesn't suffice for all of the issues with the internet. If the internet isn't working,I shouldn't have to pay a penny for it! I would like a larger credit.

Xfinity has got to do better. This is a huge inconvenience! 

I'm afraid that the new modem won't work as well! Ugh!!!