Visitor
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3 Messages
Complaint
I got a new phone Friday the lady was supposed to call me to activate it if she never did Saturday I went to the Xfinity on Washington Street give my phone to the guy explain everything and that was the end of that I went home and the phone wasn't working yesterday I went back again and unfortunately I got the same idiots and I text friend the situation well eating know what to do I go welcome to ask somebody else he goes no I can't they don't know either he didn't even ask anything is your manager there and he goes she left so now I have a phone in my hand that I don't have a clue how to use it there's no none of my contacts for on top of the the guy messed up my password I cannot get into my Gmail can you please help me and also if it cannot be done online with you then I'll have you send me a free label and I will send you back the Motorola a 2026 and I would like my money back please on what I paid on it etc thank you for your time
XfinityJoe
Official Employee
•
1.5K Messages
5 days ago
Good morning @user_oe6cwy Thank you for your post. I'm sorry to hear you're having trouble with your new device, especially after making multiple visits to your local Xfinity Store without finding a resolution. I can certainly understand how frustrating that must be. We want to make sure you get the help and support you need, and we're here to work with you toward a resolution.
When you have a moment, if you have not done so, please follow the steps outlined in this support article
https://www.xfinity.com/support/articles/what-to-do-when-new-phone-arrives
If afterward you need assistance, please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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