1 Message
Concern Regarding Recent Price Increase on My Internet Plan
I'm writing to express my concern regarding my recent internet bill. I’ve been a loyal Xfinity customer for over four years, and I’ve always appreciated your service.
However, I just noticed that my monthly bill increased from $76.41 to $108.41 without any prior notice or clear explanation. That’s quite a significant jump, and I would like to understand the reason behind this price increase.
As a long-time customer, I’m hoping there might be any promotions or loyalty discounts available to help lower my monthly bill. I’d really appreciate it if you could review my account and see if there are any current deals or better pricing options I could take advantage of.
Thank you for your time and assistance. I look forward to hearing from you soon.
best,
Kim
XfinityVianney
Official Employee
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2.1K Messages
10 days ago
Thank you for reaching out. I hope you are doing well today. I know seeing any adjustment in your bill is not a welcome sight, and I'll be glad to help review some new offers. You can also shop for plans online using the Xfinity App as long as you are the primary user or manager. It's really user-friendly and easy to use. That said, I'll be glad to provide some more hands-on help. Please send me a direct message with your full name and service address to get started.
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