Skip to main content
user_AMG1
1st Topic

Visitor

 • 

5 Messages

Sunday, June 14th, 2026 5:43 AM

Confirmation that my account is closed as per my call the other day

Hi There,

I need to confirm my account is closed/has been cancelled as per the very very long, arduous phone call I had with one of your representatives the other day.

I did receive the email they said they'd send regarding how to ship back the little black box, which I plan to do this week. In the meantime, please confirm that the account is indeed cancelled/closed.

Thank you

Question

 • 

Updated 

2 days ago

24

1

0

Oldest First
Selected Oldest First
XfinityChristy

Official Employee

 • 

2.8K Messages

5 days ago

 

user_AMG1 Hello and thank you for reaching out via our Xfinity Community Forums. Knowing you received that it email, I would say yes the process is under way to close things up, but I would be happy to double-check the status of your account for you. To get started, please send our team a direct message with your full name and address.
 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

(edited)

5

0

user_AMG1

Visitor

 • 

5 Messages

Hi, nobody is responding in live chat, and I do not want to speak to another rep again. I need just a simple confirmation, as I already spoke to a rep live last week and was on the phone for a torturous 45 minutes. Pls help. 

Like IT

Reply IT

2 days ago

0

XfinityJustinC

Official Employee

 • 

2.4K Messages

Hello, @user_AMG1 I did want to help get the proper expectations set up that the conversation works more like email communication than an instant reply. Our team will reply as quickly as possible, I did follow up to the direct message when you have time to follow up there. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like IT

Reply IT

2 days ago

0

user_AMG1

Visitor

 • 

5 Messages

I have had you guys send me a code several times, but over and over, I tell you I have to get back to work and cannot keep up with all of this back and forth. I want other users to beware, they make it impossible for you to CONFIRM that your account has been closed. I have provided 9several times) account number, names, address, email, phone number, and they STILL make you wait for a code to be emailed before they send you the same old link about returning your equipment? Why make it so difficult? I am going to get a new debit card and checking account number so you guys cannot sneakily continue to debit me for an account I CLOSED ON THE PHONE LAST WEEK. Worst system ever, what is the deal, here?

Like IT

Reply IT

2 days ago

0

user_AMG1

Visitor

 • 

5 Messages

I wonder if anyone has looked into a CLASS ACTION LAWSUIT?. . . play the recording of your exchange with Xfinity for a lawyer when you try to close an account. See how quickly someone replies to you if you tell Xfinity you are speaking to a law firm about a potential CLASS ACTION SUIT. They use tactics to get the consumers frustrated, hang up when you FORCE US TO CALL TO CLOSE AN ACCOUNT? Shame on you guys.

Like IT

Reply IT

2 days ago

0

user_AMG1

Visitor

 • 

5 Messages

I wonder how fast you guys will reply if I reach out to a law firm and play them the recording of my call with Xdinity when I closed the account last week? Has anyone else spoken to a law firm about a CLASS ACTION LAWSUIT as they use tactics to frustrate us so we hang up when calling to close an account. . . 

Like IT

Reply IT

2 days ago

0

forum icon

New to the Community?

Start Here