Visitor
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1 Message
Connection to wifi
Trying to connect to my new WiFi. When I select the network I get redirected to a “captive wi-if” page where it tells me to download the Xfinity app, which is already downloaded and open. Captive Wi-Fi page will not allow me to do anything. The “cookies settings” flashes when I try to click on “download on the App Store” but nothing opens for me to do anything with cookies.
XfinityRichard
Official Employee
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2.2K Messages
2 days ago
Hi there, @user_o4yo1a ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing with trying to set up your Wifi. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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