Skip to main content
user_tw2ktj
1st Topic
1st Like

Visitor

 • 

1 Message

Saturday, February 14th, 2026 4:24 AM

Constant service outages

For the last 3 weeks, we have been having multiple service outages, internet and tv, daily. A tech came out 2 weeks ago and said the problem was resolved but it’s actually worse now. 
I work from home, so this is not sustainable. If you can’t straighten out your issues I’m going to have to cancel.

Your customer service is horrible, btw. 

Question

 • 

Updated 

21 days ago

36

2

Oldest First
Selected Oldest First
XfinityAmandaB

Official Employee

 • 

2.9K Messages

22 days ago

 

user_tw2ktj Thank you so much for reaching out for help with your services. This is not the experience you should expect, and we appreciate you letting us know you are still having issues. When your services are not working, are you seeing an alert when you log into your Xfinity app or check the Xfinity status center? If so, those would be issues in the area around you and not at your location, and there may be factors outside our control impacting services. An example this time of year that pops up a lot would be the weather, specifically ice, which can do a lot of damage not only to the lines but connections to our pedestals. 

If you are not seeing any alerts, we would have to take a closer look for you.  

 

0

0

user_gq6ab6

Visitor

 • 

2 Messages

21 days ago

We've had the same issue since October.  The service techs that have come by the house multiple times (who have been very friendly/understanding by the way) have confirmed the issue is with the cable infrastructure in our town and up the East coast.  Not our house.  Yet the GBS service call center can never confirm the issue... super frustrating.

2

0

user_gq6ab6

Visitor

 • 

2 Messages

[Image Removal: "Personal Information"]

This is latest speed test using a direct ethernet connection to a new xfinity Gateway this morning.  

(edited)

Thumbs up

Reply

21 days ago

0

XfinityAmira

Official Employee

 • 

4.7K Messages

Hi user_gq6ab6! We appreciate you taking the time to reach out on our Forum about the ongoing connection issues you've been experiencing. I certainly know the importance of having a solid and steady internet connection. 

 

I know you stated you've had multiple techs out and that they've determined that the issue appears to be outside the home. To confirm, did they inform you that they would be escalating this to their line/network/maintenance department? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Thumbs up

Reply

21 days ago

0

forum icon

New to the Community?

Start Here