Visitor
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2 Messages
construction issue
An xfinity tech installed a drop line for my neighbors cable which runs thru my entire yard , my back yard and his back yard and goes to the back of his mobile home. Thw utility line marking crew has marked my yard where they can dig. I want to know when this job is going to be completed since it,s been almost 2 weeks now
XfinityKei
Official Employee
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2.6K Messages
11 days ago
@user_jnn46 This is a great question. Most basic line digs take up to fourteen business days. Our team can certainly check for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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