Skip to main content

    Support

    Offers

U
user_ej5k15
1st Topic

2 Messages

Tuesday, April 8th, 2025 11:32 PM

Construction

My tap is set to the wrong address. I would like for someone in construction to come out or contact me so I can get get my internet connected. My district sales rep has tried contacting construction with no answer yet. My address is [Edited: "Personal Information"]

Question

 • 

Updated 

11 days ago

 • Edited

10

1

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

11 days ago

 

user_ej5k15 Hi there! Thanks for taking the time to create a post. Our team will be happy to help with your installtion concerns. Did you receive a getting started kit and were unable to activate your service? 

 

2

0

user_ej5k15

2 Messages

No they installed new lines at the road but they tell me my tap is not active yet. But everyone around me is getting there internet to the house.

Like

Reply

11 days ago

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

 

user_ej5k15 Got it. We will be happy to look intot this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

11 days ago

0

forum icon

New to the Community?

Start Here