Visitor
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1 Message
Contact information for escalation
I need contact info for someone higher than whoever answers the phone. I asked for a supervisor more than 10 times and I was told they were busy and after that they had meetings. What? I asked for an escalation email or phone # and was told they didn’t have one.
XfinityNatalie
Official Employee
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620 Messages
1 hour ago
Hey there, user_y9cd4z! We appreciate you reaching out to our XFINITY Community forum. We take all escalation concerns very seriously, and we would love the opportunity to help look further into this issue for you.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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