Visitor
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1 Message
Contacting a live agent to get my line buried
I have chatted with and talked to live agents and even been issued a ticket number to get my cable line buried but no one showed up to do it when they said I had an appointment. I don’t know what else to do to get this done help!
Accepted Solution
XfinityPaula
Official Employee
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2.1K Messages
1 day ago
Hello user_syj49t! I hope that you are having a great week so far. I'm sorry that the line has been left unburied. You found the best team to help out. Typically, when a line is ran that needs to be buried we are able to have that work completed within 14 days. However, there are times that there are delays due to weather or permits. But I will help make sure we get this line buried for us.
Can you please send us a direct message with your name and service address?
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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