Contacting technical support

@XfinityJorge​ For some reason the DM function is not working. When I sign in and click Direct Message, I get a spinning cursor in the dialog box and the pen/pad for writing a message is greyed out. Please advise how we can resolve this so I can move forward resolving my issue?

@Alpha_Wired, I do apologize, but these are the only instructions we have to get you into a DM, to get you help. Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 
• Click the "Peer to peer chat" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

This is not working. I select the Peer to Peer icon (message box to the left of In-App notifications icon) and the New Message icon is greyed out. Is is possible to email and communicate the issue?

@Alpha_Wired, To check if your direct messaging is turned on, click on your Profile Avatar in the upper right corner and then on Profile Settings.  Scroll down to the bottom of the page and if Opt Out From Direct Messaging is checked, uncheck it and then click on Save.

Thank you for the suggestion. I checked Opt Out as your guidance and it is unchecked. I tried various security settings on my Mac and network security EERO with no success. I still have the issue of the rotating circle in the window and the pen & paper icon greyed out. Any guidance would be appreciated. I feel like I am stuck between a rock and a hard place.