Continual loss of internet

I was never able to get the code via my phone because of the fact that I have a TMobile Cellspot for in home as the TMobile signal is sparce where I live.  The cellspot generates a LTE signal then transits via internet in the house.  Obviously no or sporadic internet means that my cell service is also affected.

The service continued to be problematic and kept dropping, another Tech was dispatched and the tech replaced all connectors and also replaced a line from the connection box to the office where I have the modem.  That did nothing to improve the problem and I received a message from xfinity saying I had gone over my allotted 1 terrabyte of data for the month.

That is impossible because for at least two weeks I had spotty internet service, did no more streaming than usual.  My past months internet usage show only around 300 gigs a month and now october was over 1 terrabyte?

I actually cancelled service due to the fact Xfinity was unable to fix the problem.  I received the final bill which showed I had been charged $100 for the service call that fixed nothing.  I paid the entire bill even though I feel the $100 was improperly added and the monthly charge should have been reduced due to the connection problems that seemed particularly bad during the day, but better at night.

I really believe the problem is on the XFInity side, probably at the service connection as the tech said it had been affected by landscaping in the yard behind my house where the connection is located.  We are talking about the October service using over 3 times as much data as my previous months.

As stated, I'm no longer with Xfinity after over 20 years, and went to ATT fibre.  It has really been frustrating to even be able to communicate with anyone from Xfinity, bots, people offshore, especially with the internet service cutting in and out. The best way to communicate with me is via my email 

Hi there, @user_nbr503! I do see we have you in a private chat. We will continue to work with you there. Thanks!