2 Messages
CONTINUOUS OUTAGES
I’ve been with Xfinity for over 5 years, but I’m really over how horrible this service is becoming. I work from home full time and within the last 2 months EVERY SINGLE WEEK there is outages!!! Do you know how embarrassing that is to keep having to blame not being able to work a full shift straight is because of your WiFi having 5-7 outages A WEEK !!! It’s ridiculous and nerve wrecking ! This does not help anyone out. And let’s not forget the wifi be down for HOURS !! I think about the other work from homes in this block , or those in school needing connection, those who have children and need internet for mental balance and so much more! This isn’t ok Xfinity and to not even have proper way to get in contact with you all is EVEN WORSE ! Something has to give and give soon or I’m switching! This is out of hand and very stressful
XfinityBillie
Official Employee
•
2.8K Messages
18 days ago
@user_51h4fo Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you have been experiencing a series of service interruptions which has impacted your job. I work from home myself and understand how frustrating that can be. We'd like to look into the interruptions to see if they are reported interruptions or if it is something else. Please send us a DM to Xfinity Support with your full name and address to get started.
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