Skip to main content
user_pp6chd
1st Topic

Visitor

 • 

2 Messages

10/31/2026 12:05 AM

Convert tv/internet bundle to internet-only plan

I would like to discontinue all Xfinity TV/video services while retaining my existing Xfinity Internet service.

I am not looking to cancel my Xfinity account or disconnect Internet service. I want to convert my current TV/Internet bundle to an Internet-only plan.

Question

 • 

Updated 

26 minutes ago

29

2

0

Oldest First
Selected Oldest First
notgoodatusernames

Expert

 • 

2.1K Messages

3 days ago

Moved to Customer Service for exposure to the Digital Care Team

0

0

XfinityGabriel

Official Employee

 • 

3.6K Messages

2 days ago

 

user_pp6chd,  Thanks for reaching out. We can definitely focus on your request to remove the Xfinity TV/video portion of your services while keeping your Xfinity Internet active. I know it’s important that there’s no confusion about disconnecting the Internet service. We’d be happy to review the account with you and check the available Internet-only options so we can determine the best fit for your needs. What Internet speed are you looking to keep?

 

2

0

user_pp6chd

Visitor

 • 

2 Messages

We currently have Xfinity 500Mbps. I would shift down to the lower 300 Mbps tier. 

Like

Reply

44 minutes ago

0

XfinityCliff

Official Employee

 • 

846 Messages

That's great information that will assist us in helping you @user_pp6chd!  We'd be happy to do so, or if you'd like you can use the Xfinity Plan Builder to update your account services.  Simply sign in with your Primary or Manager Xfinity ID to be able to review the services available and remove the ones you do not wish to keep. 

If you would like our assistance with making the desired changes, when it is convenient, please send us a Direct Message* with your full name and complete service address so that we may locate your account.

(Thank you @notgoodatusernames for shining a spotlight on this post so we would be better able to assist our customer.) 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

26 minutes ago

0

forum icon

New to the Community?

Start Here