Corporate needs to be contacted!

@XfinityVictor​ my question to you is who is gonna be responding? Just another over seas customer service person that will get me no where? Or am I going to get someone that matters that can look into this matter? I have 6+ hours on the phone and in chats with you guys.

@EG Thank you!

@user_6y2tdi We'll gladly assist with getting your appointment scheduled, and stay with you until it your appointment date. After, we'll follow up to see how things went. We'll need your name and address in a Direct Message to help. Please review how to send us a Direct Message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon. 

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

I already have an appointment scheduled it’s the 5th or 6th one so I cannot schedule another one but no one will show up. I will send a direct message with the information needed 

@user_6y2tdi​ 

Just an FYI....we're all real people here, and in the US.  And here, in the Forums, you wouldn't be on the phone with anyone anyway, but we're real!  Or, at least I was this morning when I woke up.  😉