The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Greetings, @Dambrvi2341! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your billing invoice. You have definitely come to the right place for assistance.
If this is just a simple typo or misspelling, we should be able to correct that in our system. If the wrong name is coming up, that may be a little more involved, but we should still be able to take care of it. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
EG
Expert
•
120.6K Messages
1 hour ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJamesC
Official Employee
•
3.1K Messages
54 minutes ago
Greetings, @Dambrvi2341! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your billing invoice. You have definitely come to the right place for assistance.
If this is just a simple typo or misspelling, we should be able to correct that in our system. If the wrong name is coming up, that may be a little more involved, but we should still be able to take care of it. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
0
0