Visitor
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2 Messages
Correct Service Address
Greetings Customer Service,
I need to correct my service address. For some reason, my service address was established incorrectly upon setting up my account (it is off by a single number on the service address, which I only became aware of when I was notified of equipment delivery). I checked on the internet, and as far as I can tell, the response to making such a correction is to contact customer service using the preferred method via direct message. I want to resolve this by setting everything up at the proper service location. I appreciate any help you can provide.
Accepted Solution
XfinityChelseaB
Official Employee
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1.8K Messages
22 days ago
Hello @user_oispk0, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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