Visitor
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2 Messages
Costs and Delivery Of Service
I am 66 years old and have Internet Service with your company, the price keeps going up and the service [Edited: "Language"]! I keep getting buffering issues with my streaming TV and slowest speed ever while using my computer. I keep hearing about senior citizens getting cheaper internet prices. Is there a way I get that without downgrading my service so I have these frustrating issues all the time?
Accepted Solution
XfinityAirelle
Official Employee
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3.3K Messages
21 days ago
Hi there! We can definitely understand your concerns. If you're paying more each year while dealing with buffering and slow speeds, we'd want to take a closer look before recommending any changes.
The good news is that lowering your bill does not necessarily mean you have to downgrade your service. Depending on your account, there may be promotional offers, package changes, or other options available that could reduce your monthly cost while maintaining the level of service you need.
As for the performance issues, we'd also want to determine whether the buffering and slow speeds are related to the internet connection itself, WiFi coverage in the home, or another issue that may be impacting your experience.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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EG
Expert
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118.6K Messages
21 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_ak8ezw
Visitor
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2 Messages
13 days ago
Since this is an Xfinity Support Forum, I would think this is the way you solve your issues with this company. Apparently, not a real Xfinity support page. Thank you for referring me to the right page, I am following their instructions.
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