Crazy price hikes and won't offer existing customers the offers advertised online

Based on what you've described, it sounds like a promotional discount may have expired. You can review your promotional discount details and expiration dates by looking at a previous billing statement and navigating to Page 3 under the "Regular Monthly Charges" section. Any promotional discounts and their expiration dates will typically be listed in green text.

We're happy to review your account to see if any new promotions or plan options are available that may help lower your monthly bill.

To get started, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.