Credit Due

The vile, manipulative, deceptive practices you used to take a deposit of $25 from me for new service and then CANCEL my contract because you made a mistake is unacceptable!

I've attempted numerous phone calls and wind up being double talked for hours, hung up on, talked to disrespectfully and I still don't have my $25 back. Or answers!!

You need to do better and not use switch and bait tactics like you tried with me.

I need someone with authority to contact me and refund my $25 deposit. 

This is outrageous that I even have to go public with this. You should be ashamed of yourselves. I always heard horror stories about Xfinity and now I've witnessed it myself. 

I signed up for service, signed the contract, was coerced and deceived into being told I had to enter my bank info for a deposit. Then you apparently made a mistake because the rep "coded" it incorrectly and if I wanted installation I had to sign a NEW contract at an additional monthly charge of $25/mo.

Is this how you treat new customers? And you still have not refunded my $25 after several calls.

This is outrageous.