Visitor
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1 Message
CRITICAL FRAUD ESCALATION
"My FCC informal response window has expired with no resolution. My outbound cellular voice line is actively hijacked/intercepted, routing me to international imposters. My billing statement online incorrectly reflects an iPhone 8 device instead of my actual hardware. I am entirely isolated, have no alternative phone, and require the U.S. Corporate Executive Customer Registry to intervene manually to fix this device assignment." so is my hole intire account and mobile home security this has been an ongoing issues sense day 1 and has not been resolved im being stalked severly bad i have a police report and able to file charges entell xfinity does there investigation this is the only device i have and comtacting on this device is a problem its infected no is helping me but xfinity sure wants to charge me im not paying a penny and abiut to file a kawsuite i need help now
XfinityJustinM
Official Employee
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923 Messages
16 days ago
Hello @tamras,
If the issue has made it over to our executive team we can help make sure that contact is made. I know this issue is urgent for you, and we'll do all that we can to help. We'll need to move this conversation into direct message as we'll need to gather some additional information to locate your escalation. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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