user_t9cvsi Hi there! Thanks for using our Forums to contact us! I am happy to work with you to review the account to clear any bill concerns. Please send us a DM with your name and address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Still waiting for the crooks to call like they said they would. Youre very quick to charge an account with no authorization to do so but very slow to fix your fraudulent charge.
@user_t9cvsi, We’d truly appreciate the opportunity to help you. When you get a moment, we can continue in the DM. Since it's been some time since our last conversation, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I sent that information. You have not addressed the situation. You stopped replying to that chain without addressing the fraudulent charge of my account. This is yet another failure from your team to resolve issues.
Stop stealing and take accountability for what you have stolen, thief. You are a part of this company, you are just as guilty, Marshante.
XfinityJorge
Official Employee
•
3.3K Messages
18 days ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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