Visitor
•
3 Messages
Customer Care
How do I reach out to customer care or corporate office of xfinity. They are fooling me for more than a year, I never realized. When I went to xfinity store, they are say the employee who made a mistake is left. Talk to customer care but they are unable to fetch my details. I want to sort this matter. Amount is large enough for me.
Thanks
user_6db0hz
Visitor
•
3 Messages
3 days ago
I want a faster resolution.
0
0
Again
Expert
•
32.5K Messages
3 days ago
@user_6db0hz
This isn't real time support. Think of it more as email.
0
0
XfinityPaula
Official Employee
•
1.6K Messages
2 days ago
Hello user_6db0hz! Thank you so much for reaching out to us on the Xfinity Forums. I'm terribly sorry to read of the trouble you have had for so long. It seems like a billing issue and I would be happy to help sort things out for us. I know how vital funds are and no one ever wants to pay for a product or service they are not receiving. Please allow me team to assist you.
If you would, send us a direct message with your name and service address. From there we can access the account and review the charges with you. Also, if you could share the issue that you are having with the account please.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
1