Customer loyalty discount

We have been a Xfinity customer for 19 years straight; never left for the competition; stuck with you over all these years. Diamond member etc. Never had a single payment issue; always paid in full, on time. I had a customer loyalty discount on my account for my loyal years. I am having a very hard time understanding how Xfinity can remove a customer loyalty discount which is what has happened. Nothing changed; still have same package; still pay thru checking. Now I am just a Xfinity customer longer than when I was when I given the discount. Something is just not right with this scenario and when I call customer service there was little help.

Responses

XfinityDilary

Official Employee

•

2.1K Messages

2 days ago

Thanks for posting on our Community Forums, user_gaukok. I'm sorry to hear about the loyalty discount being removed unexpectedly. We can take a look at our promotions and see if there's anything that can be done to lower your rate. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Customer Service

user_gaukok

Customer loyalty discount

XfinityDilary

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