Customer Loyalty/Retention Department

user_7aedc4 - Hello and welcome to the Forums community! You're in the right place—and we’re glad you reached out. There’s no need to take any extra steps or contact anyone else. We’re here to help, and we’ll make sure you get the support you need.

Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message