1 Message
Customer see
I have been trying to cancel service for over a week now. I’ve tried calling but have been sent in circles. I’ve tried using chat but get sent in circles and told to call. I’ve tried the call back option but get unavailable message. It is time to get lawyer involved.
XfinityDena
Official Employee
•
2.5K Messages
25 days ago
@user_xn9bty I would be happy to assist you with your account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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