Customer Serivce

I cancelled Xfinity for AT&T, I wanted to make sure we would not get billed for Xfinity since I did not receive a cancellation email. The lady that answered my call told me that she has been working for Xfinity for 30 years and that she is not there to tell me if I will or won’t get billed. [Edited: "Solicitation"]. Worst customer service I’ve ever experienced.

Responses

XfinityAmira

Official Employee

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4.2K Messages

7 days ago

Hi @reasen, thanks for taking the time to reach out on our Forum about this negative experience you had over the phone. It's upsetting to hear you feel this way, and I hate that we lost you as a customer. I truly apologize for any inconvenience or frustration this experience caused you.

To confirm, did you ever receive assistance with confirming the cancellation of your account?

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R

reasen

Visitor

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2 Messages

7 days ago

No I did not. I am not using Xfinity so I wanted to make sure I’m not getting billed for something I’m not using.

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XfinityAmira

Official Employee

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4.2K Messages

Of course, and we would be more than happy to double-check this for you reasen. Please send us a Direct Message so that we can take a look on our end. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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7 days ago

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Customer Service

reasen

Customer Serivce

XfinityAmira

reasen

XfinityAmira

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