Visitor
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1 Message
Customer service! Auto pay! Horrible
I’ve been with them for 8 years & it’s a nightmare today is the day that I say goodbye for good! Last month I SCHEDULED a payment (FYI SCHEDULING A PAYMENT & AUTO PAY ARE 2 COMPLETELY DIFFERENT THINGS) for whatever reason I decided to take screenshots & screen record the entire process of me scheduling this payment! & im glad I did because on the 13th they tried to take money out of my account that I didn’t not authorize & said I SIGNED UP FOR AUTO PAY! I spoke with 2 agents that said they would return it (& I have the transcript to prove it) & they lied! Then spoke to a supervisor that advised me to call my bank & put a stop payment because I never authorized them to turn on auto pay in the first place! But TODAY I see my bill & it’s over $800!! They charged me $500 for the stop payment & said they cannot take it off of the account! They don’t want to pull the call or allow me to produce the proof they just don’t care! They were charging me for over a year for devices I returned in 2023 & they wouldn’t refund my account any more then 4 months in arrears because ( I didn’t catch in time) Their customer service is DISGRACEFUL THEY ARE DISHONEST & UNTRUSTWORTHY! I will never deal with them again! As of today I am no longer a customer of Xfinity!
XfinityJeniece
Official Employee
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3K Messages
10 days ago
Hey there, Angie3007, thanks for reaching out through Xfinity Forums regarding your customer experience. I know how important it is to ensure the correct payment was made on the account. You have reached the right place! I would be happy to take a look at your billing details to provide you with more information. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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