Visitor
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1 Message
Customer service & billing
I wish that I could post on here the screenshot of how long I was on the phone with xfinity just to get nowhere over 2 hours after I spent 4 days back-and-forth on the phone with them last month, I switched over because they gave me this elaborate promotion, that was not true. I got charged 4 times in one month. I got transferred to multiple representatives just to get nowhere. It caused me nothing but a waste of time. Money and stress. Because time is money. I was at work and I spent days on the phone with this company. Trying to get it corrected and nothing was resolved. I transferred phone services as if I was saving money. I canceled my cable and the bill is still high just for internet service in landline. Still no credible reason for the multiple charges when I just transferred over to this company, worse decision! Transferring gave me a migraine and stress! Worse decision EVER!!! I will post a review everywhere necessary because I've never been as dissatisfied to where I have a headache talking to a service provider in my whole life!!!
XfinityMarshante
Official Employee
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1K Messages
2 days ago
Hello @user_swk7o8, thank you for taking the time to leave a post. Truly sorry you’ve had to go through all of this. No one should spend days on the phone, be transferred repeatedly, or be charged multiple times without clear answers. What you’re describing is incredibly frustrating, and it makes total sense that it left you stressed, overwhelmed, and feeling like your time and money weren’t respected. We'd be happy to turn this experience around and get you a resolution. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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