Customer Service Complaint

Mother nature is the culprit behind my service outage. I have no control with that scenario, however the customer support that followed is absolutely horrendous. 

I filed an outage report the next day (Saturday) and was provided a repair date 7 days out. I of course was not thrilled with the extended wait period. 

But to my surprise, an Xfinity/ Comcast truck was on my street two hours later. I engaged the tech in conversation, explained my outage and possible equipment needs. His response, “I’ll come to your house  as soon as I’m done, give me ten minutes. 

Four hours later, he’s a no show and remains so. I’ve been through every automated option available and ONLY spoke with a human being when I pushed the End My Service option. 

That dude was a straight jerk, told me my new repair date was now 12 days out and hung up on me after asking how the company could send a tech on a weekend, fix the four houses adjacent, leave me high and dry and then change my service date. 

I know I sound like a complete fool for whining on a forum, but this is ridiculous. We pay top dollar for the service and only want that service active. 

I hope someone high enough up the chain reads this, because as soon as the competition is able to complete their construction and install, I’m leaving Xfinity in the dark…5 years a customer and it ends like this.