Customer Service Complaint

I've gotten 19 calls from Xfinity customer service reps today. That's not an exaggeration. Nineteen! When I answer and tell them that I've already spoken with someone, they hang up and then someone else calls me back from a different number (sometimes just a few minutes later). The zip codes they use spoof my area code making it impossible to ignore the calls. I just subscribed to the mobile service and every single person is trying to get me to set up my new iPad even though I've told them that I am away on a work trip and unable to set it up right now. Since the representatives who keep calling me aren't listening, I am at a loss for who to call to make this stop. If this doesn't stop, I will terminate ALL of my services with Xfinity. I've been a customer for a while and I have never had something like this happen before. I can't believe it.

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XfinityRaf

Official Employee

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1.2K Messages

1 month ago

Good afternoon @user_totvsf, and thank you for bringing this to our attention. I'd recommend heading over to https://www.xfinity.com/support/articles/add-to-do-not-call-list and adding your number to that list to avoid situations like this in the future. It can take up to ten business days though. In the meantime, I would recommend blocking any numbers that contact you that you do not recognize in the meantime. Let us know if you run into any issues with the link or if you have any other questions.

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user_totvsf

Visitor

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3 Messages

I just did it and in the time since I've posted this, they've called two more times (for a total of 21 times in about 8 hours today). I block the numbers but they keep using different numbers so it doesn't make a difference. It's really unbelievable that I have to register on a do-not-call list when I've repeatedly told Xfinity (and the customer reps who call me on Xfinity's behalf) to take me off the list and stop calling me. You have to have a better solution then me getting 25 plus calls for the next 10 days until - hopefully - the do not call registration works.

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1 month ago

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XfinityRaf

Official Employee

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1.2K Messages

We will check in with you in about a week to see if the calls have stopped, and I will pass along your feedback to my management team for review. If you need anything else in the meantime, please let us know.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_totvsf

Visitor

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3 Messages

Thank you. I'm not trying to be difficult, and I appreciate you passing this along to your management team because I don't want other people to experience it. I am up to 24 calls. The last one came a few minutes ago and it's almost 9:00 p.m. here. I've never had this happen with any other company. Usually if I answer and I tell them to stop calling me, they do. This is just a never-ending cycle. It's terrible.

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1 month ago

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XfinityAbby

Official Employee

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440 Messages

You're welcome, I don't blame you, if it was me I would be reaching out to get the calls stopped as well. We will check back in with you and make sure this is taken care of!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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XfinityNatalie

Official Employee

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263 Messages

Hi there! We are checking back in with you regarding recently being added to the Do Not Call list. It actually can take up to 31 days to become fully effective after registration. Would you like for us to check back in with you after this timeframe to ensure you are no longer receiving these calls?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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21 days ago

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