Customer service [Edited]

We've been on Xfinity for 15+ years, with no issue.  I received a notice that my internet limit was at 50% in early May.  I went in to upgrade to unlimited data, and I'm beginning to believe I should have just switched providers at that point.

First, they made me create a new account in my wife's name to get a deal, then gave me equipment that wasn't even in Comcast's inventory. (I had used my own equipment, until then)

That took another trip to the store.

A week later I receive an email stating my internet is at 90% of its limit.  I was assured that that will go away, which it did.

A week ago, I went back into the store.

I had an appointment to discuss why I don't have voice yet. I waited the hour for the appointment time before heading to the store, but apparently appointments are not in that stores workflow as I ended up having to wait another hour for the walk-ins that were there before I arrived.

By the time I left, I was assured that it was "All taken care of" and my voice landline should be working in a day or 2.

6 days later, a full month after this fiasco began, and I still do not have my home phone working.

I have ANOTHER appointment in an hour. Online assistance has been a waste of time.