Customer Service Email

Hello,

Is there a customer email address? I wanted to make a complaint and I don’t see anything.

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XfinityEricB

Official Employee

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1.7K Messages

11 days ago

user_qimxjc Thanks for reaching out to us about providing feedback. There isn't an email, but you can provide feedback to us at any time here https://collect.iperceptions.com/?lID=1&rn=123531&pID=1&hs1=102214&hs2=91787&siteID=1&referrer=Link&sdfc=03b756c0-123531-0dcbb1db-cd59-44d5-8c25-4e78d3da0dac&source=91787&destination=commentcard&width=680&height=750&AspxAutoDetectCookieSupport=1. We appreciate any and all feedback from us customers at any time.

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user_qimxjc

2 Messages

Hello, will I get a response to this feedback? Because it’s not just feedback, it’s an issue that needs to be resolved

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11 days ago

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XfinityJamesC

Official Employee

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1.7K Messages

That's a great question, @user_qimxjc! You may receive a response from someone, but it is not guaranteed. We can actually help you with all of your account needs right here on the forum.

If this is regarding an issue specific to your account, please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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11 days ago

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