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user_owchig
1st Topic

1 Message

Tuesday, March 4th, 2025

Customer service is a joke

so I have a very simple issue and I just need to speak to a customer service agent. I’ve tried 10 times on your automated service but since you’re automated service isn’t a human it can’t help me with my simple problem because it’s just an endless loop of [Edited: "Language"]. It’s like it’s like do I have to get a different service there’s no way to talk to a human. This is ridiculous. Absolutely ridiculous. I’m beyond [Edited: "Language"] and beyond wasted so much of my day on this [Edited: "Language"].

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1 day ago

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user_3vznv7

1 Message

5 months ago

You're 100% on this issue. Been paying for top tier internet and not even receiving half of advertised speed. Customer service is a joke and can barely understand the conversation. Put you on hold for long periods of time, feels like they're just talking amongst each other and not doing anything. Remember when Dell shipped all there support to India and people stopped buying their products. Good luck Xfinity cause you are going to need it.

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XfinityRaul

Official Employee

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2.2K Messages

Hello, @user_3vznv7. I'm sorry to hear about the negative experience you've had, so far. I would be more than happy to help fix the internet speed issues you've been having. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance attempted to reset the modem by using the Xfinity app? How about a power cycle, have you tried that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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user_d88urq

Visitor

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2 Messages

1 day ago

I have to agree. Looking for a new isp as i type. Boycott Xfinity!

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user_d88urq

Visitor

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2 Messages

Customer service is a joke

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1 day ago

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XfinityEmilyB

Official Employee

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2.3K Messages

 

user_d88urq Thank you for taking time out of your day to bring your concerns to our attention. I'd be heartbroken to see you go, so I'd love the opportunity to review your account and help in any way I can to turn this experience into a positive one :). 
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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