1 Message
Customer service is awful
I’ve been trying for THREE hours to make a payment. Why would you make it this difficult to make a payment. Do you not want the money? Your security procedures make it impossible to make a payment and I STILL got a call from a scammer that hacked into my account. How can a spammer reach my account yet I can’t make a payment?! This is a [Edited: "Language"] joke
XfinityJeniece
Official Employee
•
2.4K Messages
2 days ago
Hey there, user_004e9k, thanks for reaching out through Xfinity Forums regarding your account and making a payment. We definitely want to ensure that you can easily make a payment on your account. Here is a link with the details to make a payment, https://www.xfinity.com/support/articles/pay-comcast-bill-online. Are you getting an error message when trying to process the payment online or what issue are you having?
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