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user_vwutld
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Visitor

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1 Message

Saturday, May 30th, 2026 6:29 PM

Customer service is horrible

Customer service is horrible and when you have a problem and need questions answered they make you open a ticket. They then closed the ticket saying it was resolved and no one ever called me back. Worst company to deal with. And the service [Edited: "Language"]. 

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Updated 

21 days ago

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XfinityJorge

Official Employee

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3.1K Messages

21 days ago

 

user_vwutld Hi there! Thanks for using our Forums to write us and we are here to work together to make sure all your concerns addressed. We are sorry you have not had the best experience and we are here to make this right. To get started can you send us a DM with your full name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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