1 Message
CUSTOMER SERVICE IS TERRIBLE
I am done complying with your agreements that you don't uphold. I had a service technician cancel my appointment I made on March 25th for April 3rd. This is ridiculous. I didn't cancel my appointment but somehow the technician didn't think I needed one. Remind you that I pay extra to have my lines replaced and looked at for a fee. My screen freezes and my internet is not functioning at the speeds that I am paying for. Again 1 hour later and still no resolve to my issue. It should not take 1 hour to lock down an appointment and then make it inconvenient for me. The customer is the one that keeps your company in business so I will be canceling all my services that I have had for 20+ years. It really is a shame how companies will take your money in record time but cannot deliver good customer service.
XfinityBradM
Official Employee
•
915 Messages
16 days ago
@user_794qva Our team would love the opportunity to assist with getting you another appointment to resolve your service issues. If you would like to proceed with canceling your account our team can assist with that process as well. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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