Customer service issue

This morning I’ve been on hold for 45 minutes to try to resolve the issue that occurred last week when I dealt with customer service over four hours. I am an elder, I believe that I was lied to and taken advantage of. I want a phone call from somebody that can provide resolution. if I don’t hear from someone following up with this message, I will be trying to find alternate ways to resolve this issue. It’s not a lot of money, but it’s a lot of lying from someone who I thought was helping me.

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XfinityJorge

Official Employee

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2.4K Messages

1 month ago

user_i9mxk9 Hello and Welcome to our Xfinity Support Forums. You came to the right place for help and our team is here happy for the chance to work with you to make sure you are taken care of. Our team is sorry if you have had a negative experience and we are here to make it right. To get started can you send us a DM with your complete name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

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user_i9mxk9

Visitor

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3 Messages

1 month ago

I am so sorry. I don’t see a sign in spot, nor do I see a pencil and paper spot. I do see a square box that looks like a conversation bubble…

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XfinityJoe

Official Employee

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964 Messages

@user_i9mxk9

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
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1 month ago

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user_i9mxk9

Visitor

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3 Messages

I contacted the FCC, made a complaint and had an immediate resolution

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24 days ago

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XfinityKassie

Official Employee

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2K Messages

user_i9mxk9 Thank you for the update. I will follow up with you next week to see if you were contact. We are still here to assist you with any questions or concerns you may have. Since we will need to gain account access, we would need you to send us a Direct Message once you have logged in. I hope you have a great rest of the weekend, and look forward to hearing from you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

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XfinityEva

Official Employee

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2K Messages

Hello @user_i9mxk9 we just wanted to follow up as promised and check-in with you on the resolution of your concerns. Please let us know if you were able to contact them or if there is anything we can assist with.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 days ago

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