Customer service issue

I have been on the dozens (yes, dozens) of times with people saying they will get my billing issue handled. Yet, no resolution has been made. Please have a real corporate customer service/ account specialist reach out to me regarding my issues.

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XfinityRoberto

Official Employee

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2.4K Messages

11 days ago

Hi there @user_77b53s. Thank you so much for reaching out to us regarding your billing concerns. I am sorry to hear that your bill has not been taken care of. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

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katejimjoe5

New Poster

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3 Messages

11 days ago

I have been dealing with the same since May 31st it is now July 22nd and I feel I am no closer to a real resolution

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XfinityJorge

Official Employee

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3.2K Messages

katejimjoe5 Hi! Thanks for using our Forums and for letting us know you are also in the same situation. I am happy to work with you and look into all of this to make sure you are taken care of. Please send us a DM with your name and address to get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start new conversation" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

(edited)

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11 days ago

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katejimjoe5

New Poster

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3 Messages

11 days ago

I have been dealing with the same since May 31st I thought I finally had it solved today but it appears to not be the case. So disappointed, I am beyond looking to speak with the chat line, I am tired of explaining the situation over and over again to be told "I understand your frustration, I will get this resolved today" and it does not get resolved. I keep paying more and getting less. I think it will be time to move on from Xfinity after 15 years.

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