Customer service issues

I spoke on the phone with a representative on 6/16/25 to cancel my home internet services since I was moving to an area where Xfinity services are not offered.  I received oral confirmation from the representative that the services had been cancelled. I paid my bill in July to cover my services from June. I have continued to be billed for August and now September after canceling my services. I spoke to another representative 2 days ago to solve this issue. They confirmed that they cancelled my services once again and created a credit request to remove the charges on my account. This morning I received a notification that my request had been denied with no further explanation and the ticket was closed. Who has time to be spending hours trying to navigate an automated phone system to be placed on hold just to receive no actual help! Xfinity’s customer service is a joke! It is nearly impossible to cancel services on your own, and when I finally reach a customer service representative to cancel my services, they don’t even fulfill my one request! It should not take an hour to simply cancel my services, let alone months! It is ridiculous that I am continuing to be charged for home internet when another person moved into the same address right after me and set up their own services! If phone records, moving records, phone calls, emails, and a new tenant using a new account for services at the address is not enough to prove that Xfinity has made a mistake, then I don’t know what is. Communication with customer service has been unfeasible, and Xfinity is trying to make me pay $160 for their own mistake